You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement.
What to do if AliExpress is not refunding your money?
What happens if seller is not responding to refund on AliExpress?
If the seller does not respond to your request within 72 hours, the order will be automatically closed and refund will be returned to your account. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.
What to do if seller is not sending refund?
Give time for the business to act, and let it know you’ll report the matter to your state attorney general or state consumer protection office if you don’t hear by your deadline. Make a copy of your letter to keep. Send your letter by certified mail and ask for a return receipt.
How do I complain about a seller on AliExpress?
Method to open dispute 3.1 Find the order under Orders. Tap the product to see the order details. 3.2 Tap Contact Seller to get a solution, or Open Dispute to apply for a refund. 3.3 You’ll be asked to answer a few questions about why you want to open a dispute.
Does AliExpress usually refund?
Returns & Refund Guarantee You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller. All products on AliExpress.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
Who pays for return on AliExpress?
It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order.
How long does it take AliExpress to settle a dispute?
How do I dispute or contact a seller on AliExpress?
You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement.
How do I get a refund on an AliExpress order Cancelled?
What if someone refuses a refund?
What can you do if a company won’t give you a refund? If you’re due a refund and the retailer just won’t pay up, or goes bust before they can pay you, then depending on how you paid, you may be able to ask your bank or credit card company for a refund.
What if a merchant won’t give me a refund?
The customer can file a dispute with the issuing bank if they have a legitimate reason to claim a refund and a retailer refuses to issue it.
Can I chat with seller on AliExpress?
Click on the “Message” button next to the seller’s name. It’s located in the upper right hand corner of the product page, next to the “Follow” button. Once you click on the “Message” button, it will open up a chat box so you can message the seller directly.
Is it safe to buy on AliExpress?
It’s a legitimate e-commerce marketplace that connects third-party sellers to consumers. However, there are several reported incidents of sellers scamming buyers by sending counterfeit or unsatisfactory products. For those instances, AliExpress has a Buyer Protection program that can help you get your money back.
How to close a dispute on AliExpress?
To cancel the dispute, go to dispute details and click the button in the bottom left corner. Be careful: don’t cancel the dispute if the protection expired!
How to get fast refund on AliExpress?
Fast RefundsFast Refunds is an exclusive feature that allows Platinum and Diamond members to apply to receive expedited refunds on orders up to a certain value. Once a seller has accepted your request to return an item, simply provide AliExpress with the tracking number of the returned package for an automatic refund.
Can I get refund on AliExpress after 15 days?
1. The Buyer Protection period may be over. You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement.
How do I know if I got my refund from AliExpress?
You may check the order details to confirm whether the refund has been successfully processed. Feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. 1, Check refund status: The fund is under guaranteed.
How long does an AliExpress dispute take?
How to get fast refund on AliExpress?
Fast RefundsFast Refunds is an exclusive feature that allows Platinum and Diamond members to apply to receive expedited refunds on orders up to a certain value. Once a seller has accepted your request to return an item, simply provide AliExpress with the tracking number of the returned package for an automatic refund.
What is the refund method in AliExpress?
Does AliExpress give refunds for missing items?
You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days.
What is the difference between return and refund and refund only?
Sellers may approve refund-only requests directly if they agree with your request. For Return and Refund cases, you must return the product to receive your refund (unless otherwise specified).
Can you win a dispute on AliExpress?
Full refund: In this case, the item was never received, a significantly counterfeit or faulty product, clear breach of the listing description. Then, you will get a full AliExpress refund.
Who pays for return shipping on AliExpress?
In case the seller approves the return, a Free Return label will be provided. If the seller does not agree to the return, you can escalate the dispute to AliExpress. To return the item, pack it securely and attach the Free Return label.
