Cancel a paid order on AliExpress
Select an order with a status of “awaiting dispatch” and click cancel.
Once the seller confirms the cancellation, the order will be cancelled and the money will be refunded to the account.
How can I refund my money on AliExpress?
Tap the product to see the order details. 3.2 Tap Contact Seller to get a solution, or Open Dispute to apply for a refund. 3.3 You’ll be asked to answer a few questions about why you want to open a dispute. Please fill in the form and submit it.
Can I cancel an unpaid order on AliExpress?
Access Unpaid in the same line of Payment Link. Select your wanted time range under Date. Locate the order that you want and click Check payment. Under Select Payment Method, click Cancel payment.
How do I restore a Cancelled order on AliExpress?
Open Orders. Access the Canceled tab. Click ORDER AGAIN on the Order Card of the order that canceled from AliExpress.
Does AliExpress refund if product is not received?
Customers who do not receive their purchase within the Buyer Protection period offered by the seller are eligible for a full refund.
Do I get a refund if I cancel AliExpress order?
How to get fast refund on AliExpress?
Fast RefundsFast Refunds is an exclusive feature that allows Platinum and Diamond members to apply to receive expedited refunds on orders up to a certain value. Once a seller has accepted your request to return an item, simply provide AliExpress with the tracking number of the returned package for an automatic refund.
Why can’t I cancel my order on AliExpress?
When your order status is „The seller has shipped your order”: You cannot cancel your order after it is shipped. However, You can reject/return the goods after it is delivered to you). When your order status is „Awaiting Shipment”: You can cancel your order with the seller’s approval.
How do I return an AliExpress order?
In case the seller approves the return, a Free Return label will be provided. If the seller does not agree to the return, you can escalate the dispute to AliExpress. To return the item, pack it securely and attach the Free Return label. Drop it off at a designated post office or shipping carrier.
Is AliExpress a legit site?
It’s a legitimate e-commerce marketplace that connects third-party sellers to consumers. However, there are several reported incidents of sellers scamming buyers by sending counterfeit or unsatisfactory products.
Can you uncancel an order on AliExpress?
Get in touch with the seller. If order restoration isn’t an option, you can contact the seller and request that they annul the cancellation. While the seller isn’t obligated to do so, they might be willing to assist if the order hasn’t been shipped yet.
How to get a refund on AliExpress after 15 days?
The Buyer Protection period may be over. You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement.
Will AliExpress refund my money?
Returns & Refund Guarantee You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller. All products on AliExpress.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
Who pays for return on AliExpress?
It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order.
What is refund only on AliExpress?
Refund Only – this means that either you did not receive the item and you’re applying for a full refund or you did receive the item and you want a partial refund (without having to send the item back). 3.4 You’ll be asked to answer a few questions about why you want to open a dispute.
How long does AliExpress take to refund money?
How does AliExpress return and refund work?
You have 15 days from receiving the item(s) to return your order without explanation as long as: – All items are in perfect condition and in the original packaging. Service ScopeIf the seller offers Free Return, it will be clearly marked on the item details page.
How to get a refund on AliExpress after 15 days?
The Buyer Protection period may be over. You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement.
How do I know if I got my refund from AliExpress?
You may check the order details to confirm whether the refund has been successfully processed. Feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. 1, Check refund status: The fund is under guaranteed.
Can you cancel an order on Alibaba?
Go to My Alibaba > All orders and tap the order you wish to cancel. Tap „More actions” and then „Apply for refund”.
Is it hard to return on AliExpress?
You have 15 days from receiving the item(s) to return your order without explanation as long as: – All items are in perfect condition and in the original packaging. Service ScopeIf the seller offers Free Return, it will be clearly marked on the item details page.
How long does it take for AliExpress to approve a refund?
Does AliExpress take money right away?
As soon as the order is placed, the customer pays for the product. However, the seller does not receive the money immediately. The AliExpress service holds the funds until the customer confirms that he has received the order.
What to do if order is closed on AliExpress?
If the order was closed for any reason, there are no ways to open it again even if you contact AliExpress top management. This is why don’t hurry to confirm receiving of the order. The product may be faulty and you will not be able to open the dispute and get a refund for the closed order.
How to open a dispute in AliExpress?
Step 1: Connect to your AliExpress account > go to „Disputes and Reports”. Step 2: Select „Open Dispute” and choose the order you want to dispute. You can also go to My Orders > Choose the order > View Detail > Open Dispute to start a dispute.
Where is AliExpress located?
AliExpress is located in Hangzhou, Zhejiang, China . Who are AliExpress 's competitors? Alternatives and possible competitors to AliExpress may include Taobao , Weipinhui , and Beyobo .
