AliExpress offers buyer protection as a money-back guarantee. It can help if your parcel hasn’t been delivered or you didn’t receive what you expected to. For example, the AliExpress buyer protection period is 75 days. If you didn’t receive your item in this amount of time, you can ask for your money back.
What is AliExpress 75 day buyer protection?
Buyer Protection That badge means that your order should arrive at your doorstep within the time period indicated — for example, 75 days. If it doesn’t arrive on time, you can file a claim and AliExpress will refund you within 15 business days following the claim process.
Does AliExpress have a money back guarantee?
Returns & Refund Guarantee You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller. All products on AliExpress.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
How many days for an AliExpress refund?
Is AliExpress free returns within 90 days?
Eventually, the goods are discarded or sold at a low price (After being sold, the money belongs to AliExpress). And at present, AliExpress’s return reasons are extremely loose.As long as you claim that you don’t like or need the product within 90 days of receiving it, you can initiate a free return service.
What to do if AliExpress is not refunding your money?
What is the buyer guarantee on AliExpress?
Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem. „We have your back”Basic Buyer Protection ensures you will receive your item on time and as described. For certain countries, we provide Advanced Buyer Protection with one-year service guarantee for mobile phone.
What to do if a seller refuses to refund on AliExpress?
You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement.
Is it hard to return on AliExpress?
You have 15 days from receiving the item(s) to return your order without explanation as long as: – All items are in perfect condition and in the original packaging. Service ScopeIf the seller offers Free Return, it will be clearly marked on the item details page.
Do I get a refund if I cancel AliExpress order?
What is AliExpress fast refund?
Fast RefundsFast Refunds is an exclusive feature that allows Platinum and Diamond members to apply to receive expedited refunds on orders up to a certain value. Once a seller has accepted your request to return an item, simply provide AliExpress with the tracking number of the returned package for an automatic refund.
Does AliExpress give refunds for missing items?
You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days.
Who pays for return shipping on AliExpress?
In case the seller approves the return, a Free Return label will be provided. If the seller does not agree to the return, you can escalate the dispute to AliExpress. To return the item, pack it securely and attach the Free Return label.
Is AliExpress sketchy for payment?
While you may run into issues with particular sellers or product quality, AliExpress is generally secure as a platform. You should still be careful, though—you risk exposing your personal information to fraudsters every time you transact online.
Can you get a refund on AliExpress if something doesn’t seem right?
3.2 Tap Contact Seller to get a solution, or Open Dispute to apply for a refund. 3.3 You’ll be asked to answer a few questions about why you want to open a dispute. Please fill in the form and submit it. During the dispute process you can still negotiate with the seller.
How do you get free stuff on AliExpress?
Step 1Find your favorite items in 'Freebies’ and apply for free. You can apply up to 2 times per day. Step 272 hours after your application is closed, check 'My Freebies’ to see if you’re a winner.
How does AliExpress buyer protection work?
Buyer protection allows you to get a refund within the protection period if your item doesn’t arrive, arrives damaged, or arrives not as described.
What happens if your AliExpress order is late?
What is the warranty on AliExpress in Europe?
that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day free right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).
Why does AliExpress keep closing my order due to risk control?
Security reason: In order to ensure the safety of your payment, AliExpress will execute a verification process for every order. Some orders may be closed due to potential security reasons, including but not limited to: Scenario A: Coupon/discount has been used already by the same user.
What is the protection time on AliExpress?
Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out).
How do I know if I got my refund from AliExpress?
You may check the order details to confirm whether the refund has been successfully processed. Feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. 1, Check refund status: The fund is under guaranteed.
Can I get a full refund if my product is not received in 90 days on AliExpress?
– Ensure that your request for a refund falls within the Buyer Protection period. This period is typically 60 days from the date of purchase but may vary. If your order hasn’t arrived within this timeframe, you have a stronger case for a refund.
Is AliExpress reliable to buy from?
Yes, but be smart and exercise caution. Though there is a possibility of being scammed through AliExpress, there are still plenty of reliable and legitimate sellers that’ll allow you to score great deals on products. Be sure to do your research and read through reviews thoroughly before making a purchase.
What is the warranty on AliExpress in Europe?
that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day free right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).
What to do if seller is not sending refund?
Give time for the business to act, and let it know you’ll report the matter to your state attorney general or state consumer protection office if you don’t hear by your deadline. Make a copy of your letter to keep. Send your letter by certified mail and ask for a return receipt.
